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- Typical support options include:
- Web Support
- Email
- Remote
- Standard Telephone
- Priority Telephone
- Additional Web Resources
Web Support
You can solve a lot of minor computer problems yourself, if you are so inclined, by tapping into the vast amount of information available on the Internet. For most users of personal computers, one of the best places to start is at support.microsoft.com. Over the years, Microsoft has amassed a lot of solutions to problems with their popular operating systems.
Much of the information on the Internet is free (though paid support sites do exist) so you can often find solutions to computer problems by querying popular search engines like Google. For example, you could enter the text of the message "invalid system disk error" into Google to search for the meaning of it. You can also ask Google questions about things in plain language. "What is a hard drive?" is a simple example. You may need to advance through a couple of pages of results to find what you are looking for.
Also try Additional Web Resources
Email Support
If you are able, you can email our support staff at support@frankie.ca. An email will be sent back to you promptly. Email support is normally free.
Remote Support
Customers already set up for remote support need only to activate the Remote Support Utility and follow it's directions. If the RSU is unable to contact FCP, remote support customers should call or email Standard Support for assistance.
Standard Telephone Support
Any FCP customer may call (519) 273 2636 at any time for support. You may have to leave a message, but be assured that in most cases a technician can return your call within 24 hours. Standard support calls received on Sunday will be answered the following Monday. In nearly all cases telephone support is free, even if the problem is not related to a warranty concern. Many computer problems can be solved easily over the phone, and take less than 10 minutes to fix. If the problem can't be solved over the phone, you will be directed to either set up an appointment with an on-site service technician, or bring your computer into the nearest service depot.
- The following are some useful guidelines to keep in mind when speaking to tech support:
- - Have a description of the problem in mind. A phrase like "it doesn't work" explains little.
- - Be in front of your computer, so the technician can have you try things on it.
- - The technician can't see what is happening and has to rely on verbal information from you to picture the problem.
- - FCP is not an Internet Service provider and can't look up forgotten passwords, or the status of the network.
- - Not all problems can be solved over the phone. Sometimes, technicians need to see the problem in person to fix it.
- - FCP tech support is made available primarily to support FCP products. If you are having a problem with another company's hardware you should try to contact them first before you call FCP.
Priority Telephone Support
If you are a priority service customer you will already have a priority service number. If you do not have your priority service number call Standard Support to obtain it.
Additional Web Resources
Below are some links which may be of interest to you. The star indicates an exceptionally useful site.
- Search Engines
- Google*
- Yahoo!
- Google Groups
- Alta Vista
- General News
- CBC News
- BBC
- Google News*
- MSNBC
- CNN
- Yahoo News
- CTV
- The Weather Network
- Environment Canada*
- General Internet Information
- About.com
- Indiana University Knowledge Base
- Internet 101
- The Living Internet
- Netiquette
- Zen and the Art of the Internet
- References and Dictionaries
- About.com
- Answers.com*
- Dictionary.com
- Free Online Dictonary of Computing*
- Google Maps*
- Techweb Encyclopedia
- Whatis.com
- Wikipedia*
- Free Software and Shareware
- Download.com*
- Freshmeat
- Sourceforge
- Tucows
- ZDNet Downloads
- Blogs
- Blogger
- Blogs Canada
- Livejournal
- Technorati
- Advocacy and Free Speech
- Electronic Frontier Foundation
- Peacefire
- Technology News
- Slashdot*
- The Register
- ZDNet
- CNet
- Technical Journals and Reviews
- Anandtech
- Arstechnica
- Dan's Data
- HardOCP
- Hardware Central
- LinuxHardware.org
- Maximum PC
- Netcraft
- Security Focus
- Sharky Extreme
- Tech Report
- Tom's Hardware
- ZDNet
- Operating System Specific Support
- Microsoft Support
- Linux Online
- RedHat Support
- Drivers
- Driverzone
- Driverguide
- Hard To Find Drivers
- ALi
- SiS
- Popular Commercial Software
- Accpac (Simply Accounting)
- Ahead (Nero)
- Apple (Quicktime, iTunes)
- Corel (Wordperfect)
- Cyberlink (PowerDVD)
- Grisoft (AVG Antivirus)
- Intervideo (WinDVD)
- Intuit (Quicken, Quickbooks)
- Mcafee
- Microsoft
- Real (Realplayer)
- Roxio (EZ CD)
- Symantec (Norton AntiVirus)
- Winamp
- Zonelabs (Zonealarm)
- Major Linux Distributions
- Debian
- Fedora Core
- SUSE
- Slackware
- Ubuntu
- Major Open Source Projects
- Abiword
- Apache
- Free Software Foundation
- GIMP
- Gnome
- ISC
- KDE
- Linux Documentation Project
- Mozilla
- Open Office
- Perl
- Python
- Samba
- sendmail
- Sourceforge
- WINE
- X.org
- XMMS
- Manufacturers of Core Hardware
- ATI
- AMD
- Kingston
- Maxtor
- NVidia
- VIA
- Western Digital
- more FCP brands...
- Manufacturers of Printers
- Canon
- Hewlett Packard
- Lexmark
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