Desktop Computer Services
FCP is equipped to provide technical services for nearly all makes of personal computer, workstation, or server, and most computer equipment. This includes maintenance, repair, and upgrading, where applicable. We are familiar with the entire Microsoft Windows platform (9x, NT, 2000, XP, 2003), workstations and servers; but also with other operating systems, including Linux and BSD. FCP is committed to providing Linux solutions for both servers and workstations.

Portable Computer Services
FCP technicians can service, repair and configure most makes of portable computer: notebooks, laptops, tablets, etc. . . FCP technicians with classic electronics experience can often formulate practical solutions for sub-computing devices like PDAs and console systems as well.

Network Configuration
FCP technicians are trained in the design, setup and maintenance of small to medium sized networks, from the physical connections to the configuration of network software and Internet services. If you are a business or home customer interested in FCP network services we invite you to discuss your needs with us in person.

Software Configuration
FCP technicians are familiar with a wide variety of software, and can assist you with the setup, configuration, and usage of many major software packages, including word processors, spreadsheets, databases, games, Internet programs, POS applications, and so on.

Remote Configuration
If your computer is properly equipped, complicated problems normally requiring on-site or in-shop services can be fixed remotely for a nominal fee. If you would like to know more about this service support@frankie.ca.

Computer Manufacturing
The FCP Systems division has been designing, manufacturing and supporting a line of high-quality custom white-box systems for ten years. This division is always available for hire to any VAR or corporate end-user looking for outsourced computer manufacturing. For more information about this division please call (800) 782 0986.

Services for Businesses
FCP also provides advanced technical services to other computer enterprises, from internal IT department to computer reseller. These might take the form of subcontracting, relief work, off-site repair, installations, and so forth, with direct or indirect billing options available, and as much or as little transparency as desired. For more information about FCP solutions and your business, please call (800) 782 0986.

Rates

Computer services are not as expensive as you might think (not here, anyway). The following some common rates:

General Bench Rate: $60 per hour
You bring the computer to us. Some problems can only be fixed in the shop. Generally this costs you less because we work more efficiently in the shop, and we don't bill for idle computer time (downloading software, for example). A typical visit to the shop is around $50. Turnaround time is a few days.

Priority Bench Rate: $90 per hour
Your machine is placed in the priority queue, ahead of all others (except other priority jobs). Turnaround time is often less than a day.

General On-site Rate: $60 first half hour, then $40 per half hour
We bring the shop to you. Not all problems can be fixed this way. In addition to the on-site premium, this can cost more because the technician is billing for every half hour he is present, no matter what he is doing. A typical on-site call is around $90. Travel time may be billed.

Advanced Network Rate: $60-100 per hour
In addition to requiring an automatic on-site response, the complicated nature of business-class networks require us to send out our premium-rate technicians. The rate varies, depending on the skills required.

Standard Remote Services: $20 per half-hour
Customers properly equipped may be able to have their machines configured remotely to avoid on-site charges.

Standard Telephone Service and Support: $10 per quarter-hour
If problem resolution is carried out over the phone it is billed at this rate in quarter-hour segments. This service may not be available to everyone and not all problems can be solved this way.

Trivial: $5
The rate exists for those times when you lug the thing in and the technician does something trivial, like toggling the on switch.

Simple Diagnostic: $30
This often includes looking at software configuration or running tests on the computer.

Complex Diagnostic: $60
More complicated problems might involve opening up the computer and taking parts out for testing.

Typical Hardware Repair: $60 + parts
Most hardware repairs don't take more than an hour to do the diagnostic, assessment, and repair.

Installation of a New Piece of Hardware: $30 + parts
New hardware installation takes anywhere from 15 minutes to 1 hour. This includes the installation of the hardware and software associated with the new hardware.

Installation of Major Upgrades: $90 + parts
Major upgrades often involve installing and testing many new parts and often take one or more hours to complete.

Reinstallation of Windows: $120
A fairly common operation. Includes the installation of Windows, updates, driver software, and Internet software, where applicable.

Installation of Application Software: $30

Configuring a Computer for the Internet: $30